Returns Policy

At SOUL&COAL, we believe in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we offer a straightforward returns process.

Eligibility for Returns You may return any item within 14 days of the purchase date, provided it is unused and in its original packaging. Items that show signs of use or wear may not be eligible for return.

Return Process

1. Contact Us: Please reach out to our customer service team at soulandcoal.com to initiate your return.

2. Return Authorisation: Upon receiving your request, we will provide you with a Return Authorisation number and instructions on how to send your item back.

3. Repack the Item: Ensure that the item is securely packed to prevent damage during transit. Include a copy of your order confirmation or receipt with the return shipment.

4. Send the Package: Ship your return to the address provided by our customer service team.

Refunds Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method and may take up to 10 business days to reflect in your account.

Exchanges If you would like to exchange an item for a different one, please return the original item for a refund and place a new order through our website.

Contact Us For any questions regarding our returns policy, please contact our customer service team at returns@soulandcoal.com , and we will be happy to assist you.

Thank you for choosing SOUL&COAL, where each bottle is designed to inspire your daily rituals.