Privacy Policy

Privacy Policy

Last Updated: 04/04/2025

At SOUL&COAL, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and engage with our products and services.

1. Information We Collect

We may collect various types of information depending on your interaction with us, including:

  • Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, billing information, and shipping address.

  • Usage Data: We collect information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process and manage your orders.

  • To communicate with you regarding your account and orders.

  • To improve our website, products, and services.

  • To send promotional emails and newsletters that you have opted to receive.

  • To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell or lease your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Rights

You have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of your personal information.

  • The right to object to or restrict the processing of your personal information.

To exercise these rights, please contact us using the details provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

SOUL&COAL
Email: info@soulandcoal.com

By using our website, you consent to our Privacy Policy.